FAQ’s

[page_header height=”107px” type=”subnav” align=”center” class=”pageHeader”]

[gap height=”60px” height__sm=”30px”]

[row h_align=”center”]

[col span=”8″ span__sm=”12″ span__md=”10″ margin__sm=”0px 0px -35px 0px” align=”center”]

[ux_text font_size__sm=”0.85″ font_size__md=”0.8″]

We all need a help when choosing a great fibre package and you should find the answers to your most burning questions below. 

Should there be anything we missed, pop our sales team a mail.

[/ux_text]

[/col]

[/row]
[section]

[row h_align=”center”]

[col span=”8″ span__sm=”12″ span__md=”11″]

[accordion]

[accordion-item title=”How do I sign up for fibre?”]

Visit our online portal  where you can sign up with one of the Internet Service Provider’s on our network. You can also apply directly with your preferred provider.

[/accordion-item]
[accordion-item title=”Who does the installation?”]

We install the fibre cable and ONT (optical network terminal) within your home. From this point, your ISP will provide you with a router to use (if this is a part of your pakage with them) and it will connect to the ONT.

[/accordion-item]
[accordion-item title=”My house already has a fibre installation, what happens then?”]

Should your home have a fibre cable and ONT installed, our sales team will confirm this with you, once they have processed your order.

[/accordion-item]
[accordion-item title=”Which ISP’s are available?”]

Please navigate to the top of the page where you will enter your address to view all ISP’s on our network.

[/accordion-item]
[accordion-item title=”What do the packages cost?”]

All package costs can be found during the application process, or contact your preferred ISP directly.

[/accordion-item]
[accordion-item title=”Who do I contact for billing queries?”]

Kindly contact your current or future ISP for any billing-related queries.

[/accordion-item]
[accordion-item title=”Who do I contact for technical support?”]

Kindly contact your current or future ISP for any technical support queries.

[/accordion-item]
[accordion-item title=”What is an ISP and an FNO?”]

An Internet Service Provider (ISP) provides you with an internet connection through a router. FNO is a Fibre Network Operator like Fibre Geeks who installs the fibre infrastructure.

[/accordion-item]
[accordion-item title=”Who can I contact for support?”]

Your ISP

[/accordion-item]

[/accordion]

[/col]

[/row]

[/section]

[/section]

[section bg=”218″ bg_size=”original” bg_color=”#99ca3c” bg_pos=”bottom” mask=”arrow” height=”507px” class=”green-section” visibility=”hide-for-medium”]

[row v_align=”middle” h_align=”center”]

[col span=”6″ span__sm=”12″]

[/col]
[col span=”5″ span__sm=”12″ padding=”90px 0px 0px 0px” align=”left”]

[gap]

Get your Geek Powered Fibre Internet now!

Select your housing estate or business park below and view the available Fibre Internet packages from our ISP partners.

[button text=”Get Fibre” color=”secondary” padding=”5px 45px 5px 45px” link=”https://staging.fibregeeks.co.za/get-fibre”]

[/col]

[/row]
[gap height=”84px”]

[/section]
[section label=”mobile” bg_color=”#99ca3c” mask=”arrow” padding__sm=”0px” height=”507px” height__md=”400px” class=”green-section” visibility=”show-for-small”]

[row v_align=”middle” h_align=”center”]

[col span=”5″ span__sm=”12″ span__md=”10″ padding=”90px 0px 0px 0px” padding__sm=”0 0px 0px 0px” padding__md=”0 0px 0px 0px” margin__sm=”0px 0px -25px 0px” align=”left”]

[gap]

[gap height__md=”30px”]

Get your Geek Powered Fibre Internet now!

Select your housing estate or business park below and view the available Fibre Internet packages from our ISP partners.

[button text=”Get Fibre” color=”secondary” size=”small” padding=”5px 45px 5px 45px” link=”https://staging.fibregeeks.co.za/get-fibre” class=”mLeft5 mText”]

[/col]

[/row]
[ux_banner height=”500px” height__sm=”320px” bg=”587″ bg_size=”original” visibility=”show-for-small”]

[/ux_banner]

[/section]
[section label=”tablet” bg_color=”#99ca3c” mask=”arrow” padding__sm=”0px” padding__md=”0px” height=”507px” height__md=”373px” class=”green-section” visibility=”show-for-medium hide-for-small”]

[row v_align=”middle” h_align=”center”]

[col span=”5″ span__sm=”12″ span__md=”10″ padding=”90px 0px 0px 0px” padding__sm=”0 0px 0px 0px” padding__md=”0 0px 0px 0px” margin__sm=”0px 0px -25px 0px” margin__md=”0px 0px -134px 0px” align=”left”]

[gap height__md=”0px”]

[gap height__md=”30px”]

Get your Geek Powered Fibre Internet now!

Select your housing estate or business park below and view the available Fibre Internet packages from our ISP partners.

[button text=”Get Fibre” color=”secondary” size=”small” padding=”5px 45px 5px 45px” link=”https://staging.fibregeeks.co.za/get-fibre” class=”mLeft5 mText”]

[/col]

[/row]
[ux_banner height=”500px” height__sm=”320px” bg=”587″ bg_size=”original” visibility=”show-for-small”]

[/ux_banner]

[/section]
[section label=”tablet” bg=”587″ bg_size=”original” padding__md=”230px” visibility=”show-for-medium hide-for-small”]

[row]

[col span__sm=”12″]

[/col]

[/row]

[/section]